Contact information
CONTACT US
We'd love to hear from you.
1. General Inquiries
Have a question about Elysine or our products? We're here to help. Reach out and our team will get back to you promptly.
📧 Email: hello@elysine.co 🕐 Response Time: Within 2 business days
2. Order Support
For questions about an existing order — including tracking, delays, or modifications — please contact us with your order number ready so we can assist you as quickly as possible.
📧 Email: hello@elysine.co 📋 Subject line: "Order Support – Order #[Your Order Number]"
3. Returns & Exchanges
If you'd like to initiate a return or exchange, please review our Return & Refund Policy first, then reach out to us with your order details. Our team will guide you through the process step by step.
📧 Email: hello@elysine.co 📋 Subject line: "Return Request – Order #[Your Order Number]"
4. Press & Partnerships
Interested in featuring Elysine, exploring a collaboration, or discussing a wholesale opportunity? We welcome meaningful partnerships that align with our brand values.
📧 Email: hello@elysine.co
5. Technical Support
Experiencing an issue with your Elysine ring or the companion app? Our technical team is ready to help you get back on track.
📧 Email: hello@elysine.co 📋 Subject line: "Technical Support – [Brief Description of Issue]"
6. Business Hours
Our team operates 24/7. We do our best to respond to all inquiries within 2 business days. Messages received over the weekend will be addressed on the following Monday.
We believe great customer service is part of the product. Whatever you need, we're just an email away.